DUE TO OUR UNIQUE BUSINESS MODEL, ALL SALES ARE FINAL.  NO RETURNS, EXCHANGES, OR TRADES ARE PERMITTED FOR ANY ITEMS. TERMS AND CONDITIONS UPDATED AS OF APRIL 29th, 2024. 

ORDERING/PRODUCT QUESTIONS:

Q: I ordered an item from the website, did you get my order?

A: If you received a confirmation email showing the item and an Order Number on the confirmation, then yes, we have your order!   If you do not see your confirmation, please check your SPAM folder.  If you still do not see your order, please use the "CONTACT" form to reach out.  

Q: Can I buy an item that you had in the last grab sale?

A: Current Inventory will generally be listed on the website.  Some items will be held for our grab items and will only be available for those grabs and not for general sale.  I may from time to time post some of the items for general sale on the website for anyone to purchase.

Q: Can you find an item for me from your sources and sell it to me?

A: Sorry, my inventory is limited to what I have on the website and what will be shown in live shows and grabs. 

Q: Can you hold an item for me?

A: To be fair to all my customers, I cannot hold items.  You can use Afterpay if you do not have the funds to pay for an item in full right away. 

Q: I purchased a grab but after it was picked I want to change to something else, will you trade for me?

A: To be fair to all my customers, I cannot allow any trades.  Please do not ask me to consider this as it's not fair to everyone else who understands the rules of the grab. 

Q: I purchased a grab and received makeup/cologne/food that I am allergic to, or sunglasses that I cannot wear.  Will you allow me to trade?

A: All possible types of items that are available in the grab will be listed in the description before you make your purchase.  If you are not comfortable with the possibility of receiving one of those types of items, please do not purchase that particular grab.  If you did get one of these and cannot use it yourself, you could consider giving it as a gift to someone. 

Q: I want to trade my items with another person on the show.  

A: Gifting or trading items between show viewers during or after the show is not permitted, as it causes confusion for everyone.  If you wish to trade items afterwards, you can exchange contact information and perform that on your own.  

Q: I want to return my purchase for a refund.

DUE TO OUR UNIQUE BUSINESS MODEL, ALL SALES ARE FINAL.  NO RETURNS, EXCHANGES, OR TRADES ARE PERMITTED FOR ANY ITEMS.  All chargeback requests will be denied.  Details of your purchase including the captured IP address of your order and delivery confirmation will be provided to your credit card company.  You will be liable for chargeback, research, and collection agency fees, as well as no longer be permitted to make any future purchases.

SHIPPING QUESTIONS:

Q: How much is shipping?

A: Shipping is a flat rate of $10 per show for the continental US.  

Q: I live in Alaska or Hawaii, how much is shipping?

A: If a shipment is going to Alaska or Hawaii, we will ask you to pay the actual shipping charge for your items. 

Q: I live outside the US, how much is shipping?

A: Sorry, we do not ship internationally. 

Q: When does shipping take place?

A: We pack and ship all items on Sunday morning for shipment on Mondays (or on Tuesdays if Monday is a shipping holiday). If there is a special circumstance that week. we will let you know.

Q: Are packages insured?

A: Please note that INSURANCE UP TO $100 PER SHIPMENT IS INCLUDED.  If you want additional insurance, please hit the ROUTE button at checkout. Route insures all packages from damage, loss or theft for the entire amount of your purchase. If you do not purchase ROUTE then you will only be covered up to $100 per shipment (not per order). No exceptions to this. 

Q: What address do you use for our orders?

A: We ship to the address listed on the order.  We cannot change addresses after your order, so be sure it is accurate when submitting. We have no way of getting back an order once it has shipped out. 

Q: Can I get a refund if I accidentally put the wrong address on my order form and it goes somewhere else?

A: No, sorry. That is your responsibility to check your address when placing the order. No exceptions. 

Q: How do I track my order?

A: You will receive a shipping confirmation by Monday (or Tuesday if Monday is a shipping holiday).  Your tracking number will be listed and you will be able to easily track your purchase. 

Q: I live in a bad area, can I get signature requested on my packages?

A: Yes, just send me a message and I can get a quote for you for the additional charge.

Q: It’s taking a long time to get to me, what’s wrong?

Please note we have no control on how long it takes the item to get to you, and all shipping providers often have delays.  They do not guarantee a product will arrive by a certain date or in a specific number of days. 

Q: What if my package gets lost or stolen?

A: Once a package is marked delivered by the shipping company, they are no longer responsible for your package and it becomes your responsibility if it is stolen.   

Packages deemed lost by the carrier within their shipping network will be covered up to the insured amount.  You can start a claim for a lost package by clicking the links below: 

To start a UPS Claim, click here: Start a new claim | UPS

To start a USPS Claim:  File a Claim | USPS

If you purchased ROUTE, click here to file a claim: https://claims.route.com/

Q: My package was damaged!

Any damaged product will require you to complete a claim though UPS, USPS or Route (if you purchased that protection).  Please be sure to report any damage right away, and keep all original packaging, as it will be needed for the claim.

To start a UPS Claim, click here: Start a new claim | UPS

To start a USPS Claim:  File a Claim | USPS

If you purchased ROUTE, click here to file a claim: https://claims.route.com/